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Refund Policy

HappyPaws Refund & Exchange Policy

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At HappyPaws, we are committed to ensuring your satisfaction with every purchase. Please review our policy below, which outlines the circumstances under which we provide refunds or exchanges.

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Eligibility for Refunds or Exchanges

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We carefully inspect every order prior to shipment to ensure accuracy and quality. In the unlikely event that your order arrives with any shipping errors, defects, or damage, please contact our Customer Service team immediately. We require notification within 7 days of receipt of the product so that we can address your concerns promptly.

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Process for Damaged or Incorrect Orders

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If you receive an item that is not as described, or if the product has sustained damage during transit:

  • Notification: Please email our support team at emporiumtrust@gmail.com with your order details and photographs of the affected product.

  • Assessment: Our team will review your case and may request further information if necessary.

  • Resolution: Upon confirmation of the issue, you will be offered a refund or replacement. We reserve the right to determine the most appropriate remedy based on the nature of the issue and in compliance with applicable law.

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General Order Policy

We take great pride in ensuring that every product meets our high standards. As a result, orders are processed promptly and thoroughly. We encourage customers to review their order details carefully prior to finalizing a purchase. Due to the nature of our dropshipping business, we are unable to offer refunds or exchanges for products that have been ordered in error or for reasons other than those outlined above.

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Legal Considerations

This policy is governed by and construed in accordance with the laws applicable to our business. By placing an order with HappyPaws, you acknowledge and agree to the terms outlined in this Refund & Exchange Policy. Should you have any questions or require additional clarification, please do not hesitate to contact us.

Thank you for choosing HappyPaws. We value your business and are committed to ensuring you enjoy our products with complete peace of mind.

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